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Finance & InsuranceFleet TrackingIndustry SolutionsRoadside AssistanceTechnology

Demystifying Secondary Towing: A Guide for Businesses


In the fast-paced world of business, every moment counts. Whether it’s delivering fuel to our clients’ customers or ensuring customers reach their destinations safely, efficient transportation is paramount. However, unforeseen circumstances can disrupt even the most meticulously organized schedules. This is where understanding secondary towing becomes indispensable for businesses striving to maintain seamless operations.

What is Secondary Towing?

Secondary towing refers to the process of relocating a vehicle from one point to another after an initial tow. Unlike traditional towing, which typically transports a vehicle directly to a repair facility or designated location, secondary towing involves an additional leg of the journey. This might be necessary for various reasons, such as transferring the vehicle to a specialized repair shop, storage facility, or preferred destination chosen by the vehicle owner or their insurance provider.

When is Secondary Towing Necessary?

Specialized Repairs

In cases where a vehicle requires specialized repairs that cannot be performed at the initial tow destination, secondary towing may be needed to transport it to a facility equipped to handle the specific issues. Consequently, businesses can ensure that vehicles receive the appropriate level of care.

Storage Considerations

If the original destination lacks adequate storage facilities or the vehicle owner prefers a different location, secondary towing provides the flexibility to accommodate these preferences. Thus, it ensures that storage needs are met efficiently.

Insurance Requirements

Some insurance policies or roadside assistance programs stipulate certain criteria for towing services, including the option for secondary towing based on the circumstances of the breakdown or accident. Therefore, understanding these requirements can help businesses comply with policy terms.

Geographical Constraints

In situations where the initial breakdown occurs in a remote or inaccessible location, secondary towing might be required to transport the vehicle to a more accessible area for repairs or further assistance. As a result, it ensures that vehicles can be serviced without delay.

Customer Convenience

Offering secondary towing as part of your business services demonstrates a commitment to customer satisfaction by providing flexibility and convenience in resolving vehicle-related issues. Hence, it enhances the overall customer experience.

Why Choose NSD for Secondary Towing Solutions?

At Nation Safe Drivers (NSD), we understand the unique challenges businesses face when maintaining a reliable fleet of vehicles. With our comprehensive suite of roadside assistance services, including secondary towing, we offer tailored solutions to meet your specific needs. Whether you are a car rental company, insurance company, OEM, vehicle dealership, or vehicle parts distributor, here’s why partnering with NSD is the smart choice for businesses:

#1 Ranked Motor Club

NSD has been rated as the #1 Motor Club in 2023 and for 7 out of the last 9 years by our esteemed Service Providers. This recognition is significant as it comes directly from industry peers who tirelessly assist customers in distress on the side of the road.

Nation-wide Network Coverage

NSD provides comprehensive roadside assistance coverage across the United States and Canada. We have over 50,000 providers with more than 250,000 service vehicles. Therefore, you can rely on us no matter where you are.


NSD has been in business for 62 years, demonstrating our longevity and sustained success in the industry. Backed by BDT & MSD Partners, we offer additional stability. NSD dispatches over 2 million events annually and holds more than 300 licenses across the U.S. and Canada. Consequently, our experience and support ensure reliable service.

High-Tech With Personal Touch

NSD blends cutting-edge technology with a human-centric approach. Our proprietary dispatch technology uses advanced algorithms and real-time data to rapidly connect customers with top-rated service providers. Additionally, we maintain 24/7 in-house call centers staffed by knowledgeable agents to provide personalized support. Thus, our clients receive the best of both worlds.

Full Transparency

NSD is the only Motor Club to offer full transparency and control of their roadside program. Our Client Portal and Service Provider Portal allow for real-time analytics, reporting, survey results, and billing. Therefore, you can monitor and manage services with ease.

Best NPS & CSAT Scores

NSD takes an objective approach in calculating our Net Promoter Score of 74+ and Customer Satisfaction Score of 98%. Our scores reflect full transparency by accounting for all customer feedback data across every service call and vehicle situation. Consequently, our high scores are a testament to our commitment to quality.

Flexible Pricing Model

At NSD, we understand that every business is unique, with distinct needs and challenges. That’s why we offer the most flexible pricing models in the industry, designed to cater to the specific requirements of our clients. Therefore, you can find a pricing plan that fits your needs.


In today’s competitive business landscape, every advantage counts. Understanding the importance of secondary towing and partnering with a trusted provider like NSD ensures uninterrupted operations and enhanced customer satisfaction. Contact us today to learn more about our comprehensive roadside assistance solutions and how we can support your business needs. With NSD by your side, you can drive forward with confidence.

NSD truly makes your customer’s roadside experience a seamless one. We do roadside right the first time and every time! Contact us and request to see a live demo!

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You’ve Got Your Customer’s Back. We’ve Got Yours.

You want to offer financial protection and roadside peace of mind to your clients. We’ve got the technology, the network, and the people to make it happen. Let’s work together.