Roadside Assistance
Initial response to a stranded vehicle, typically providing emergency services such as: Towing, Essential Fluids & Supply Delivery, Battery Assistance, Flat Tire Assistance, Lockout Services, and Winching.
#1 Ranked Motor Club
Roadside Services
Trusted roadside solutions for over 62 years. Unparalleled coverage, stability, and customer satisfaction nationwide.
Secondary Tow
Transportation of a vehicle from a business, such as an impound lot or storage facility to another location. This type of tow is often scheduled after the initial roadside assistance.
Accident Scene Management
NSD’s Service Provider manages accident scenes, handling towing, debris removal, traffic control, and emergency coordination. We offer rideshare (Uber/Lyft), concierge services, impact notifications, and integrate with TowBook and Traxero.
Last Mile Tow / Transport
NSD’s can manage transportation of a vehicle from one business to another. For example, we manage tows from one dealership to another or from a dealership to a collision repair facility.
Why Clients Choose NSD?
NSD is one of the largest suppliers of insurance and automotive-related products and solutions. NSD’s philosophy: “Create solutions and services that deliver exceptional benefits and value with a best-in-class customer experience.”
1. The #1 Motor Club 2023 & for 7 of the last 9 years
- 60-member network development team collaborates with Service Providers
- Coaches Service Providers to improve performance and service to members
- Conducts on-site and virtual visits to help Service Providers improve
2. Nation-wide Network Coverage
- Provides comprehensive roadside services with coverage in every Zip Code in the U.S. and every Postal Code in Canada
- NSD has 50,000 Service Providers and over 250,000 active service vehicles
3. Stability
- NSD has been a leading provider of roadside assistance for over 62 years
- Backed by financial partners at BDT & MSD Partners
- Dispatches 2+ million events annually
- Fully staffed in-house compliance department with over 300+ licenses across the US and Canada
4. Full Real-Time Transparency
- Offers clients full transparency of data, KPIs, and dispatch services in real-time
- Client Portal and Service Provider Portal for real-time analytics, reporting, and billing
5. Best NPS & CSAT Scores
- Objective, comprehensive approach in calculating NPS of 74+ and CSAT of 95%
- Accounts for all customer feedback data across every service call and vehicle situation
6. High-Tech With Personal Touch
- Proprietary dispatch technology with advanced algorithms and real-time data
- 24/7/365 in-house call centers staffed by knowledgeable agents
- Offers digital channels, live agent assistance, and premium concierge services
Flexible Pricing Models
At NSD, we understand that every business is unique, with its own distinct needs and challenges. That’s why we offer the most flexible pricing models in the industry, designed to cater to the specific requirements of our clients.
Pass-Through Program
A pricing model where NSD invoices client for the Service Provider charges plus an admistrative fee. This program is used by clients that want to retain the “risk” for tow services of their members.
Membership Program
A subscription-based model where clients pay a fee for each policy in force. The membership model transfers risk to the administrator of the program. The client pays the per policy fee and has no risk.
Flat Rate Program
A pricing model where the administrator charges a fixed price for a specific service, regardless of the actual cost. The flat rate program is utilized when there is sufficient data to predict the average tow distance. The flat rate model transfers some of the risk from the client to the administrator. Utilization frequency risk is retained by the client.
Hybrid Program
A hybrid pricing model combines elements of pass-through, membership, and flat rate programs. Hybrid or combination programs are used when the client wants to share the risk with the administrator. This program offers flexibility and customization for clients with varying needs.
Fast. Easy. Designed For Drivers.
You provide your customers a branded app
With our branded app, your customers can request service at will. The App allows for self-service while monitoring real-time the Service Provider’s location with truck-tracking and constant ETA updates.
We offer a seamless best-in-class “white-label” service to our partners. We’re proud to be the #1 rated roadside assistance company. Your customer’s satisfaction is our priority.
Drivers use the app when in need
No one wants to be broken down on the side of the road. Your customers may be stuck, but they are never stranded. Help is a click away.
We route the call to a nearby roadside service provider
With over 250,000+ service vehicles rolling across the country, the help your customers need is minutes away. And ongoing support is only a phone call away.
You get real-time data to track results
From initial inbound call to dispatch to roadside assistance resolution, all of the data surrounding your customer’s experience is available for your review in real-time on our cutting-edge Client Portal.
Who Drives For Us? Only The Best. You Can Be One of Them
With over 200,000 providers in our network, our coverage can’t be beat. We work with all our drivers to make sure that they are trained, vetted, and ready to work for our customers.
Our 60+ person roadside provider network development team works closely with our drivers so they can meet your KPIs. We feel the best system is one where everyone works together and everyone wins.
Our motto? Treat our network well and get the best performance in return. That means:
- North American-Based Dispatch Team
- Fast, Easy Payments (get paid 2X per week!)
- Innovative Technology
- Light, Medium, Heavy, and Super Duty Towing Opportunities
- EV Towing Opportunities
Want to join our roadside assistance provider network? Let’s talk.
Competent And Professional Roadside Providers When Drivers Need It Most
Your drivers never want to worry. And with NSD, you don’t have to worry either.
Private Label App
Your customers don’t want to deal with a third-party. So when they get the roadside assistance app, it’s coming from you. That’s consistency that builds loyalty.
Track Response From Dispatch to Arrival
From the moment a call is received until the on-site assistance is completed, your customer can track the dispatched provider and talk to help at the click of a button.
Total Transparency
Measure. Manage. Maximize. NSD offers prompt and comprehensive updates on all road dispatches until their resolution. 100% transparent and available in real-time with just a single click.
Certifications and Accreditations
At Nation Safe Drivers, we understand the importance of trust, security, and compliance in the services we provide. We continuously strive to meet the highest industry standards and undergo rigorous audits to ensure the utmost confidence in our operations. Our certifications and accreditations demonstrate our commitment to excellence and our dedication to protect the interests of our business partners and their customers.
If They’re on the Side of the Road, We’re On Their Side
What does NSD do for you? We make your customer’s bad days go better. Let’s talk about protecting them and strengthening your reputation.